Terms & Policies

Covid-19 Update: 

Your safety is our utmost priority. Please take note of the following COVID-19 guidelines and requirements: ​

• We are BARBICIDE COVID-19 certified, and follow proper sanitation, disinfection and sterilization procedures using professional grade bactericidal, virucidal and fungicidal products on all tools, and high touch areas such as door handles, faucets, service chairs, service counters, front desk, P.O.S system, phone, etc.

• Mask are required. However, depending on your service we may ask that you take your mask off in order for us to complete your service. Our staff will be wearing face masks as well for your protection and ours.

• Upon arrival, please sanitize your hands using hand sanitizer, available at our front desk for your use.

• Please stay home if you feel ill; if you have a sore throat or coughing with fever above 100F. We appreciate your cooperation in providing us with adequate notice.

• Please respect our "no phone policy" while being serviced.

• Failure to comply with any of these requirements may result in our refusal to perform your service, for which you will forfeit any payments made towards your appointment.

• Note that the special provisions provided in this section are subject to change at any time due to the fluid nature of the COVID-19 situation. These special provisions are in addition to our standard policies below. We appreciate your understanding and cooperation. Please stay safe.

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Salon Appointments

- A non-refundable deposit is required to secure your appointment, while your balance is due at the time of the appointment. 

- For large group appointments and appointments outside our regular salon hours, the full balance may be required at the time of booking. 

- We request 48+ hours notice (14+ days notice for permanent makeup & classes) should you need to reschedule your appointment, after which a rescheduling fee will apply or your deposit will be forfeited.

- Using the link in your appointment confirmation email, you may cancel or reschedule your appointment up to 48+ hours in advance (exceptions apply).

- You will be charged for the full value of the appointment for late cancellations or when you miss / no-show, ie. fail to show up without canceling.

- Please arrive on time in order to avoid a shortened service time.

- You have a right to decline our request to take your photo, otherwise, any Before & After photos taken may be used on our web/print platforms for promotional purposes.

- You take responsibility for informing us of any known sensitivities, allergies or concerns. You agree to release Crystal-Eyez from all liability in respect to any adverse/allergic reactions as a result of services provided. 

- Due limited space, please limit the company you bring along if they are not receiving service. Due to safety considerations children are only permitted when they are receiving service.

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Hands-On / Demo Pro Workshops / Classes

- A non-refundable $150 deposit or 50% of your total, whichever is greater, is required to secure your appointment.
- Your balance will be due 3 days before your appointment date. This payment can be taken care of using the link in your appointment confirmation email, or by calling us. 
- We request 14+ days notice should you need to reschedule your appointment, after which a rescheduling fee will apply, or your deposit will be forfeited.
- You will be charged for the full value of the scheduled appointment when you cancel after the balance due date (ie. 3 before) or when you miss / no-show, ie. fail to show up without canceling. 

- There will be no refunds for cancellations, partial cancellations or changes made by you (or by us due to an unpaid balance) after the balance due date. 

- Please arrive on time in order to avoid a shortened appointment time.
- Do not forget to bring what is required for your appointment.

- You agree that any Before & After photos taken may be used on our web/print platforms for promotional purposes. However, you have a right to decline our request to take your photo.
- Due to limited space, please do not bring any company that is not taking the class.

 

Weddings and all other On-Location Appointments

- A minimum deposit of $250 ($500 for out-of-town appointments) or 50% of your total, whichever is greater, is required to reserve your appointment. Your balance is due two (2) weeks (30 days for Out of Town Appointments) before your appointment. If balance is not paid in its entirety by the due date, your appointment will be subject to being cancelled at any time without notice and you will forfeit all payments that you have made.

- Travel fees (per artist) applies for appointment locations in excess of 15 miles from our location. Parking / Valet Fees and Tollway fees (per artist) will be charged as actual fees paid, due in cash at the time of the appointment.

- The number of artist(s) assigned to your party is dependent on the size of your group / package booked. In the case of sickness, accidents, or other reasons beyond our control, we will try our best to assign a replacement artist. In the event that we are unable to do so, all payments made in this agreement will be refunded to you with the understanding that there will be no further liability in respect to this agreement.

- If you / your party is not seated to begin services with each artist within 15 mins of your appointment start time, and within 5 mins of each party member’s completion, your group will be considered tardy and we cannot guarantee that services will be completed. There will be no refunds for incomplete service if your group is tardy. A minimum charge of $50 / artist / hr will be due in cash at the time of service should extra time be needed to complete service if your group was tardy. There is no guarantee that we will be able to provide the additional time that you may need, depending on our schedule for the rest of the day.

- You take responsibility for providing adequate workspace with adequate lighting, set up tables / work surface, chairs, outlets, ready for the appointment prior to the start time.

- You take responsibility for informing all members of your party of the need to arrive with a clean face, groomed brows, and/or clean, dry / blown out hair, ready for styling, prior to the start time.

- You agree to release Crystal-Eyez from all liability in respect to any adverse/allergic reactions to you / your party as a result of services provided. You take responsibility for informing every member of your party of their need to inform the artist(s) of any known sensitivities, allergies or concerns.

- You agree on behalf of yourself and your entire party that any Before & After photos taken of those serviced may be used on our web/print platforms for promotional purposes.

- Deposits are refundable, less a $250 ($500 for out of town appointments) cancellation fee for cancellations made within 30 days of the agreement effective date (ie. the date you make your deposit). Deposits will be forfeited for cancellations made more than 30 days after the agreement effective date and/or less than 90 days to your appointment date.

- Partial cancellations made less than 90 days to the appointment date will be charged $150 or 50% of each item being cancelled, whichever is greater.

- There will be no refunds for cancellations, partial cancellations or changes made by you (or by us due to an unpaid balance) after the balance due date.

- All requests for cancellations, partial cancellations, changes or updates must be made in writing by e-mail to: Bisi@Crystal-Eyez.com . We cannot guarantee that we will be able to accommodate such request.

 

We look forward to creating your flawless look for your big day. Please direct any contract questions to: Bisi@Crystal-Eyez.com